At Soven (https://soven.cloud), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our web platform and Slack integration.
1. Information We Collect
- Account Information: Name, email address, password, and Slack Workspace details.
- User Assets: Logos, fonts, images, and brand guidelines you upload for design generation.
- Usage Data: Prompts, text inputs, generation history, and error logs.
- Payment Information: Payment processing is handled by third-party providers (e.g., Stripe); we do not store your full credit card details.
2. How We Use Your Information
We use your data to:
- Provide, operate, and maintain the Service.
- Process your design requests and generate content.
- Diagnose technical issues and provide customer support.
- Improve the performance of our AI models.
Note on AI Training: We do not use your proprietary User Assets (such as your specific logos or uploaded brand files) to train our public AI models for other users.
3. Data Retention
We practice data minimization to protect your privacy:
- Chat & Slack Logs: We retain raw conversation history and Slack command logs for 30 days solely for the purpose of debugging and history retrieval. After 30 days, these logs are permanently deleted or anonymized.
- Assets & Generations: Your uploaded assets and generated images are stored associated with your account indefinitely so you can access your portfolio. You may delete these at any time via your dashboard.
4. Data Sharing
We do not sell your personal data. We share data only with trusted third-party service providers required to operate our business, such as:
- Cloud Hosting: (e.g., AWS/Google Cloud) for storing data.
- AI Providers: To process generation requests.
- Payment Processors: To handle billing.
5. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To request a data export or account deletion, please contact us.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at: hello@soven.cloud